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TytoHome-  24/7 telemedicine service

Watch how easy it is to use Tyto!

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Get Care with TytoHome

1

Conduct the
recommended exams

and send the images, video and audio recordings to santé24

2

Set up a visit with a
santé24 clinician

directly within the TytoCare app

3

Receive a call from a santé24
clinician

and get a diagnosis, prescription, or referral if needed

1

Conduct the
recommended exams

and send the images, video and audio recordings to santé24

2

Set up a visit with a
santé24 clinician

directly within the TytoCare app

3

Receive a call from a santé24
clinician

and get a diagnosis, prescription, or referral if needed

How to Set-Up TytoHome?

  • 1

    Download the TytoCare app.
    Do not create an account – it will be created for you automatically through SWICA Benecura.

  • 2

    Download the SWICA Benecura app.

  • 3

    Log in to SWICA Benecura app and click on “TytoHome”.
    Follow the instructions in the app to pair your TytoHome device.

  • 4

    Complete your setup with Emma, your virtual guide!
    Simply follow the in-app instructions to learn how to use your TytoHome.

How to do a Check-Up?

1

Log in to the TytoCare app

tap “Start” and turn on your Tyto device.
2

Conduct and send exams

follow the in-app instructions to schedule a visit.
3

Receive a call from a santé24 clinician

get a diagnosis, prescription, or referral if needed.
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Physical exams – just like at the clinic

Full exams from a santé24 clinician mean that they can look in your ears and throat, listen to your lung and heart sounds, and examine your skin. You can get a diagnosis, a full treatment plan, and a prescription if needed. 
Heart
Ear
Lungs
Skin
Throat
Heart rate
Temperature
Use TytoHome for most common conditions
Get care for
Ear infections
Colds
Flu
Coughs
Sore throats
Fevers
Allergies
Rashes
Asthma
Nausea
Pink eye
Constipation
Bug bites
Allergies
Ear infections
Fever
Cough symptoms
Sore throats
Asthma
Pink eye
Rashes
and more…

Get your questions answered

Filter by category
Purchase & costs
Getting started
Using the device
Technical service
Purchase & costs
Getting started
Using the device
Technical service
Is there a charge for using TytoHome? Is there any financial incentive for using TytoHome?

You and your family can use the device and the santé24 telemedicine service free of charge and will pay neither an excess nor a deductible. So, if using TytoHome means that you don’t have to consult a doctor, then you won’t of course have to pay the deductible on the doctor’s fees.

If I buy a TytoHome device, will this affect my current insurance model?
No, using TytoHome does not affect the insurance policies that you have taken out with SWICA. If, for example, you have Favorit-Casa insurance (family doctor model), your first point of contact will still be your family doctor. TytoHome and the santé24 telemedicine service represent a no-cost option that can be used, where appropriate, for a quick initial assessment.
What does the TytoHome package contain?
The package contains the device itself and three attachments (applicators) which allow a range of examinations to be carried out. The package also includes consumables such as earplugs and throat spatulas. In order to enable examinations for both children and adults, the consumables are provided in two sizes.
How do I install TytoHome?

To start using the TytoHome telemedicine device, first download the TytoCare app and the Benecura app from your app store. Once you have successfully logged in to the Benecura app using your SWICA account, you can access the TytoHome telemedicine service without having to log in again. It is not possible to log in to the TytoCare app directly, nor is it necessary if you use Benecura. If you do not yet have a SWICA account, you can sign up for one on the Benecura app homepage.

Downloads

Benecura app from SWICA – <SWICA Benecura im App Store> <SWICA Benecura – Apps on Google Play>

TytoCare app – <TytoCare im App Store> <TytoCare – Apps bei Google Play>

Do I need training in how to use TytoHome?
No. The TytoHome package video includes tutorials and instructions which make it easy and safe to use the device. You can watch the video tutorials at any time in the TytoCare app.
Does the device also work offline?

In principle, you can also use the TytoHome device offline, i.e. without connecting to the TytoCare app. Please note that in this case your examinations cannot be forwarded to the medical staff at santé24. We always recommend that you use the TytoCare app and the TytoHome device together.

What kinds of exams are possible with TytoHome?
TytoHome allows for sound recordings of the heart and of the lungs as well as high-quality images and videos of the ear, throat and skin that can then be sent to santé24. It is also possible to measure the heart rate and body temperature. You can also enter information (e.g. your weight) manually. You can then send the results of the exams to the medical specialists by text message or in the form of a short video that you made on your smartphone. Direct app-based face-to-face contact with a doctor is also possible if necessary for medical reasons.
Can I use TytoHome outside of my home and/or abroad?
TytoHome is a compact, easily transportable device. Examinations can therefore be carried out regardless of where you are. All you need is a wifi or hotspot connection.
Who can use TytoHome?
TytoHome can be used for children and adults of all ages. Anyone who has ever downloaded and used an app will also be able to use this app. However, the requirements for the purchase of the devices must be observed.
Can several people from the same family use the same device?
TytoHome can be used by you and your family members. You decide which family members you set up as patients in the app. If you have any questions, please contact santé24. In order to enable examinations for both children and adults, the individual attachments are provided in two sizes. Hygiene is ensured by means of consumables such as earplugs and throat spatulas, which can be cleaned with ordinary wet wipes/alcohol wipes (70% isopropyl alcohol).
Can the device be used on infants?
TytoHome can be used on infants of all ages, but we recommend use from around the age of 12 months.
How do I use TytoHome?
You can use the TytoHome device after you log in to the Benecura app. In the Benecura app, you will find a link to TytoHome under «More services» and from there you can access the TytoCare app without having to log in again. The TytoCare app will be activated as soon as you accept TytoCare’s terms of use. You then connect the device with the TytoCare app via your private wifi or a mobile hotspot.
Can I reorder consumables?
To re-order consumables (e.g. earplugs and throat spatulas), please contact our technical helpline by calling +41 52 244 28 30 or by email to tytohome@swica.ch. We will then provide you with new consumables and/or discuss the appropriate course of action.
What are the technical requirements for using Benecura?
iOS 13 (2019 version) or a more recent release is required to use Benecura.
The TytoHome device cannot connect to the network.
The connection to the TytoCare app can take up to one minute. Alternatively, you can try using your mobile phone’s hotspot instead of the WLAN. If you are unable to connect, please call the technical helpline 
Why do I have to use the Benecura app?
Benecura is the central entry point for accessing the services provided through SWICA’s digital applications. However, all you have to do is to log in to Benecura and you automatically have direct access to the TytoCare app.
Will the TytoHome software be constantly updated?
Whenever an updated version of the software becomes available, you will receive a message when you use the device. You will then be prompted to install the updates. Once the updates are complete, you will be able to perform further examinations. The TytoCare app will also be updated regularly. Since this usually occurs automatically, you won’t notice it (providing that you’ve set up this accordingly).
What approvals does TytoHome have?
TytoHome has had FDA approval in the USA since 2016 and CE marking for use in Europe since 2018.

Copyright © 2025 TytoCare Ltd. The Tyto Stethoscope, Tyto Thermometer, Tyto Otoscope and Tyto Exam Camera bear the CE marking demonstrating compliance with the EU MDR requirements.

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