The TytoHome kit is available for free with visit costs the same as in-office visits for eligible CHEMED members
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What’s in the kit
What’s in the kit
Easy as 1, 2, 3…
Log in for care
Complete the exams
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Get your questions answered
Who qualifies to use the TytoHome device?
CHEMED patients with prior visit(s) in the last 12 months
What will this cost?
There is no cost for the device. Visits with the TytoHome device cost the same as an in-office visit. Check your plan for your specific visit coverage.
What exams can I do with the TytoHome device?
The TytoHome device has the following exam capabilities: a camera for taking photos and videos of the skin and the throat, a thermometer for taking temperature, an otoscope for looking inside the ears, and a stethoscope for heart, lung, and abdomen sounds and for capturing heart rate.
Is the TytoHome device a high-quality exam?
Yes, the TytoHome device is designed like the exams performed during an in-office exam. The TytoHome device offers your provider high-quality digital sounds of the heart and lungs, high-quality digital images and video of the ears, throat and skin, and body temperature.
Is the TytoHome device FDA cleared?
The TytoCare Stethoscope is FDA-cleared, and all other devices comply with FDA requirements.
When should I use the TytoHome device?
The TytoHome device provides physical exams that capture heart, lung, ear, throat, and temperature exams. Make sure to set up your TytoHome device as soon as you receive it so that it is ready to use when you need it. You may need to use your TytoHome device when you or a family member is feeling sick, so remember to always keep your device charged.
How much is shipping, and when will it arrive?
Your TytoHome Kit will be shipped to your door, free of charge. Your kit will typically arrive within 4-6 business days after you claim your kit.
What should I do when my device is delivered?
Set up your device and complete a Welcome Visit within 3 days. This involves unboxing the device and its attachments, downloading the TytoCare app, and pairing the Tyto device with your Wi-Fi. This usually takes around 15 minutes.
What kind of smartphone or tablet do I need to use TytoHome?
The TytoCare app works with iOS (latest two versions) and Android (4.4.4 and above). Here are the specific requirements:
- Apple device users: iOS 10 or newer; iPhone 5S, iPad Air, iPad Mini, iPod Touch 6, plus newer
models - Android device users: Android 4.4.4 or newer; Samsung Galaxy S5, S6 plus, Note 5, A7, J7 and up, LG G4 and up
Are there Wi-Fi network requirements?
• Make sure you have an internet connection before logging in to TytoApp.
• Always connect to a Wi-Fi internet and use a location that will have a strong WiFi signal (e.g. near
your router).
• For security reasons a Wi-Fi password is mandatory.
• Web connection proxy, which requires accepting network terms and conditions, is not supported.
• If you experience poor video or sound quality, make sure your internet connection
meets minimum requirements
o Wireless communication standard: IEEE 802.11 N (recommended) / G
o Frequency band: G1: 2.4 GHz only | G2: 2.4 GHz and 5 GHz
• Security Protocols: WPA, WPA2
o Encryption Protocols: TKIP, AES
o Connection speed:
• Recommended: 20 Mbps (download) / 5 Mbps (upload)
• Minimum: 2 Mbps (download) / 2 Mbps (upload)
Who can I contact with questions or for additional support?
For assistance with your TytoCare device, please call TytoCare Support at 732-228-6274.
What are visit hours?
You can schedule TytoCare visits from 8am-8pm ET Sunday – Friday.
Who sees the data from my exams? Is it secure, and is my information private?
TytoHome allows you to send exam data over an encrypted, secure network. This data is then stored on a cloud platform that complies with the privacy standards of the Health Insurance Portability and Accountability Act, also known as HIPAA. You and your healthcare provider determine who can access your medical records.
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